System Status

All Systems Operational

About This Site

This is the CC status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with CC, don't hesitate to get in touch with us at support.gainsight.com and we'll get back to you as soon as we can.

Please refer to Product Updates for more information about release features.

Status of our EMEA Community Infrastructure Operational
90 days ago
99.98 % uptime
Today
Status of our EMEA Community Infrastructure ? Operational
90 days ago
99.96 % uptime
Today
API ? Operational
Customise mode ? Operational
Email notifications Operational
Embeddable Widget Operational
Events Module Operational
Topic Moderation Operational
Freshdesk Integration Operational
Gainsight Integration Operational
Gamification Operational
Groups Module Operational
Ideation Module Operational
Knowledge Base Operational
Mega Menu Operational
Phrases Operational
Private Messages Operational
Product Updates Module Operational
Productboard Integration Operational
Reporting & Analytics Operational
Salesforce Integration Operational
Search Functionality Operational
Skilljar Integration Operational
Spam Filter Operational
Single Sign On (SSO) Operational
Text Editor Operational
Topic Creation Operational
Zapier Integration Operational
Zendesk Integration Operational
User overview ? Operational
90 days ago
100.0 % uptime
Today
Status of our US Community Infrastructure Operational
90 days ago
99.91 % uptime
Today
Status of our US Community Infrastructure ? Operational
90 days ago
99.82 % uptime
Today
API ? Operational
Customise mode ? Operational
Email Notifications Operational
Embeddable Widget Operational
Events Module Operational
Topic Moderation Operational
Freshdesk Integration Operational
Gainsight Integration Operational
Gamification Operational
Groups Module Operational
Ideation Module Operational
Knowledge Base Operational
Mega Menu Operational
Phrases Operational
Private Messages Operational
Product Updates Module Operational
Productboard Integration Operational
Reporting & Analytics Operational
Salesforce Integration Operational
Community Search Operational
Skilljar Integration Operational
Spam Filter Operational
Single Sign On (SSO) Operational
Text Editor Operational
Topic Creation Operational
Zapier Integration Operational
Zendesk Integration Operational
User Overview ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 6, 2025

No incidents reported today.

Jul 5, 2025
Completed - The scheduled maintenance has been completed.
Jul 5, 05:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 03:30 CEST
Scheduled - We want to inform you about an upcoming maintenance window required to complete a critical system update. This update is necessary to make an upgrade to one of the database servers and will be done on both EU and US infrastructure.

Maintenance Window Details:
US + EU Communities: July 5th - 5:30 AM to 6:30 AM CEST and 23:30 - 00:30 EST
Expected Downtime: 5-10 minutes

We understand that even brief interruptions can be disruptive and appreciate your patience as we carry out this essential maintenance. If you have any questions or concerns, please reach out to our support team at ccsupport@gainsight.com.

Jul 1, 16:04 CEST
Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Resolved - This incident has been resolved - we sincerely apologise for the disruption caused by this, any more issues or questions please email ccsupport@gainsight.com.
Jun 27, 11:39 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 27, 10:08 CEST
Identified - The issue has been identified and a fix is being implemented.
Jun 27, 09:42 CEST
Investigating - We are currently investigating an issue with SSO logins leading to an error 500 page after login.
Jun 27, 09:26 CEST
Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.