This is the CC status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
As always, if you are experiencing any issues with CC, don't hesitate to get in touch with us at support.gainsight.com and we'll get back to you as soon as we can.
Please refer to Product Updates for more information about release features.
Status of our EMEA Community Infrastructure
Operational
90 days ago
100.0
% uptime
Today
Status of our EMEA Community Infrastructure
?
Operational
90 days ago
100.0
% uptime
Today
API
?
Operational
Customise mode
?
Operational
Email notifications
Operational
Embeddable Widget
Operational
Events Module
Operational
Topic Moderation
Operational
Freshdesk Integration
Operational
Gainsight Integration
Operational
Gamification
Operational
Groups Module
Operational
Ideation Module
Operational
Knowledge Base
Operational
Mega Menu
Operational
Phrases
Operational
Private Messages
Operational
Product Updates Module
Operational
Productboard Integration
Operational
Reporting & Analytics
Operational
Salesforce Integration
Operational
Search Functionality
Operational
Skilljar Integration
Operational
Spam Filter
Operational
Single Sign On (SSO)
Operational
Text Editor
Operational
Topic Creation
Operational
Zapier Integration
Operational
Zendesk Integration
Operational
User overview
?
Operational
90 days ago
100.0
% uptime
Today
Status of our US Community Infrastructure
Operational
90 days ago
99.99
% uptime
Today
Status of our US Community Infrastructure
?
Operational
90 days ago
99.99
% uptime
Today
API
?
Operational
Customise mode
?
Operational
Email Notifications
Operational
Embeddable Widget
Operational
Events Module
Operational
Topic Moderation
Operational
Freshdesk Integration
Operational
Gainsight Integration
Operational
Gamification
Operational
Groups Module
Operational
Ideation Module
Operational
Knowledge Base
Operational
Mega Menu
Operational
Phrases
Operational
Private Messages
Operational
Product Updates Module
Operational
Productboard Integration
Operational
Reporting & Analytics
Operational
Salesforce Integration
Operational
Community Search
Operational
Skilljar Integration
Operational
Spam Filter
Operational
Single Sign On (SSO)
Operational
Text Editor
Operational
Topic Creation
Operational
Zapier Integration
Operational
Zendesk Integration
Operational
User Overview
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Important Notice: Database Scheduled Maintenance - Saturday 23rd November (US 22nd November)
We want to inform you about an upcoming maintenance window required to complete a critical system migration. This update is necessary to align with AWS’s latest infrastructure standards, ensuring the continued stability and security of our platform.
Maintenance Window Details: EU Communities: 3 AM to 8 AM CET US Communities: 3 AM to 8 AM CET / 9 PM (previous day) - 2 AM ET Expected Downtime: 60 to 90 Minutes
While the actual downtime should be minimal (hopefully a few minutes), we’ve scheduled a wider maintenance window to have senior developers on hand to address any unexpected issues. This migration follows months of work by our team to prepare for this change and ensure a smooth process.
We understand that even brief interruptions can be disruptive and appreciate your patience as we carry out this essential maintenance. If you have any questions or concerns, please reach out to our support team at ccsupport@gainsight.com. Posted on
Nov 19, 2024 - 09:51 CET
Resolved -
This incident has been resolved. If you still face any issues related to the API usage, please contact us at CCsupport@gainsight.com
Nov 6, 14:55 CET
Investigating -
We are currently investigating an issue related to the usage of the API in our US infra.
Nov 6, 14:19 CET