This is the CC status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
As always, if you are experiencing any issues with CC, don't hesitate to get in touch with us at support.gainsight.com and we'll get back to you as soon as we can.
Please refer to Product Updates for more information about release features.
Status of our EMEA Community Infrastructure
Operational
90 days ago
100.0
% uptime
Today
Status of our EMEA Community Infrastructure
?
Operational
90 days ago
100.0
% uptime
Today
API
?
Operational
Customise mode
?
Operational
Email notifications
Operational
Embeddable Widget
Operational
Events Module
Operational
Topic Moderation
Operational
Freshdesk Integration
Operational
Gainsight Integration
Operational
Gamification
Operational
Groups Module
Operational
Ideation Module
Operational
Knowledge Base
Operational
Mega Menu
Operational
Phrases
Operational
Private Messages
Operational
Product Updates Module
Operational
Productboard Integration
Operational
Reporting & Analytics
Operational
Salesforce Integration
Operational
Search Functionality
Operational
Skilljar Integration
Operational
Spam Filter
Operational
Single Sign On (SSO)
Operational
Text Editor
Operational
Topic Creation
Operational
Zapier Integration
Operational
Zendesk Integration
Operational
User overview
?
Operational
90 days ago
100.0
% uptime
Today
Status of our US Community Infrastructure
Operational
90 days ago
100.0
% uptime
Today
Status of our US Community Infrastructure
?
Operational
90 days ago
100.0
% uptime
Today
API
?
Operational
Customise mode
?
Operational
Email Notifications
Operational
Embeddable Widget
Operational
Events Module
Operational
Topic Moderation
Operational
Freshdesk Integration
Operational
Gainsight Integration
Operational
Gamification
Operational
Groups Module
Operational
Ideation Module
Operational
Knowledge Base
Operational
Mega Menu
Operational
Phrases
Operational
Private Messages
Operational
Product Updates Module
Operational
Productboard Integration
Operational
Reporting & Analytics
Operational
Salesforce Integration
Operational
Community Search
Operational
Skilljar Integration
Operational
Spam Filter
Operational
Single Sign On (SSO)
Operational
Text Editor
Operational
Topic Creation
Operational
Zapier Integration
Operational
Zendesk Integration
Operational
User Overview
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Between May 13 and May 29, 2023, the Salesforce write-back integration failed for users in US-based instances. This resulted in delayed updates from our systems to Salesforce, primarily impacting Salesforce-based reporting for a subset of customers. EU instances were unaffected.
During the outage, approximately 6m messages accumulated in the processing queue. No immediate user-facing functionality was impacted beyond reporting accuracy.
Root Cause: The integration failure stemmed from a deployment issue that blocked the write-back process, compounded by a lack of logging and monitoring resulting in 6m backed up queue messages that were subsequently all released. Additionally, events were processed as individual API calls rather than in bulk, which led to some customers hitting Salesforce API rate limits.
Resolution & Improvements:
The queue eventually cleared after manual intervention. We are implementing the following to prevent recurrence:
- Monitoring for the queue size and write-back errors
- Logging improvements
- Bulk processing and flow control to reduce API load
- Internal alert tuning to reduce noise
We apologize for the oversight and thank affected customers for their patience!
Jun 6, 11:13 CEST
Resolved -
The problem has been resolved and normal service has been restored. Thank you for your patience while we worked on this. If you experience any further issues, please reach out to our support team.
Jun 2, 20:09 CEST
Identified -
We have identified an infrastructure issue which is causing the problem, we are in the process of fixing it now and hope to be back to normal very soon.
Jun 2, 17:13 CEST
Investigating -
We are currently investigating an issue with some API calls not working for US hosted communities, the API credentials page is also displaying an error 500 message.
Jun 2, 16:28 CEST