System Status
All Systems Operational

About This Site

This is the CC status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with CC, don't hesitate to get in touch with us at support.gainsight.com and we'll get back to you as soon as we can.

Please refer to Product Updates for more information about release features.

Status of our EMEA Community Infrastructure Operational
90 days ago
100.0 % uptime
Today
Status of our EMEA Community Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
Customise mode ? Operational
Email notifications Operational
Embeddable Widget Operational
Events Module Operational
Topic Moderation Operational
Freshdesk Integration Operational
Gainsight Integration Operational
Gamification Operational
Groups Module Operational
Ideation Module Operational
Knowledge Base Operational
Mega Menu Operational
Phrases Operational
Private Messages Operational
Product Updates Module Operational
Productboard Integration Operational
Reporting & Analytics Operational
Salesforce Integration Operational
Search Functionality Operational
Skilljar Integration Operational
Spam Filter Operational
Single Sign On (SSO) Operational
Text Editor Operational
Topic Creation Operational
Zapier Integration Operational
Zendesk Integration Operational
User overview ? Operational
90 days ago
100.0 % uptime
Today
Status of our US Community Infrastructure Operational
90 days ago
99.99 % uptime
Today
Status of our US Community Infrastructure ? Operational
90 days ago
99.99 % uptime
Today
API ? Operational
Customise mode ? Operational
Email Notifications Operational
Embeddable Widget Operational
Events Module Operational
Topic Moderation Operational
Freshdesk Integration Operational
Gainsight Integration Operational
Gamification Operational
Groups Module Operational
Ideation Module Operational
Knowledge Base Operational
Mega Menu Operational
Phrases Operational
Private Messages Operational
Product Updates Module Operational
Productboard Integration Operational
Reporting & Analytics Operational
Salesforce Integration Operational
Community Search Operational
Skilljar Integration Operational
Spam Filter Operational
Single Sign On (SSO) Operational
Text Editor Operational
Topic Creation Operational
Zapier Integration Operational
Zendesk Integration Operational
User Overview ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Important Notice: Database Scheduled Maintenance - Saturday 23rd November (US 22nd November)

We want to inform you about an upcoming maintenance window required to complete a critical system migration. This update is necessary to align with AWS’s latest infrastructure standards, ensuring the continued stability and security of our platform.

Maintenance Window Details:
EU Communities: 3 AM to 8 AM CET
US Communities: 3 AM to 8 AM CET / 9 PM (previous day) - 2 AM ET
Expected Downtime: 60 to 90 Minutes

While the actual downtime should be minimal (hopefully a few minutes), we’ve scheduled a wider maintenance window to have senior developers on hand to address any unexpected issues. This migration follows months of work by our team to prepare for this change and ensure a smooth process.

We understand that even brief interruptions can be disruptive and appreciate your patience as we carry out this essential maintenance. If you have any questions or concerns, please reach out to our support team at ccsupport@gainsight.com.

Posted on Nov 19, 2024 - 09:51 CET
Past Incidents
Nov 20, 2024
Resolved - This incident has been resolved.
If you still experience any performance issues, please contact ccsupport@gainsight.com

Nov 20, 15:54 CET
Identified - We identified the root cause of the issue and we're currently deploying a fix.
Nov 20, 15:19 CET
Investigating - We are investigating an issue related to performance issues in EU-based communities.
Nov 20, 14:30 CET
Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
Resolved - This incident has been resolved.
If you still face any issues related to the API usage, please contact us at CCsupport@gainsight.com

Nov 6, 14:55 CET
Investigating - We are currently investigating an issue related to the usage of the API in our US infra.
Nov 6, 14:19 CET
Completed - Maintenance is completed.
Nov 6, 04:07 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 03:30 CET
Scheduled - We are running and upgrade of the main database that needs a few minute restart. No other side effects are expected.
Nov 5, 13:54 CET