Update - The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible. In the meantime, we are preparing a workaround and steps to re-enable services.
Update - We are continuing to work on a fix for this issue.
Nov 22, 2025 - 20:48 CET
Update - The Salesforce and Gainsight incident remains ongoing. Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf
Nov 22, 2025 - 20:36 CET
Update - Work is ongoing to get Salesforce authentication reinstated. No community data should be lost and events can be replayed again on our side to fill in the gaps once the authentication credentials have been reinstated.
Nov 22, 2025 - 03:57 CET
Identified - This issue has been tied to the temporary revocation of Salesforce authentication credentials by Salesforce - we are working on getting these reinstated asap, no community data should be lost and events can be replayed again on our side to fill in the gaps once the authentication credentials have been reinstated.
Nov 21, 2025 - 15:01 CET
Investigating - We are investigating reports of Salesforce Connection failures and we will update here as soon as we have more details.
Nov 21, 2025 - 13:47 CET
This is the CC status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
As always, if you are experiencing any issues with CC, don't hesitate to get in touch with us at support.gainsight.com and we'll get back to you as soon as we can.
Please refer to Product Updates for more information about release features.
Status of our EMEA Community Infrastructure
Operational
90 days ago
99.98
% uptime
Today
Status of our EMEA Community Infrastructure
Operational
90 days ago
99.95
% uptime
Today
API
Operational
Customise mode
Operational
Email notifications
Operational
Embeddable Widget
Operational
Events Module
Operational
Topic Moderation
Operational
Freshdesk Integration
Operational
Gainsight Integration
Operational
Gamification
Operational
Groups Module
Operational
Ideation Module
Operational
Knowledge Base
Operational
Mega Menu
Operational
Phrases
Operational
Private Messages
Operational
Product Updates Module
Operational
Productboard Integration
Operational
Reporting & Analytics
Operational
Salesforce Integration
Operational
Search Functionality
Operational
Skilljar Integration
Operational
Spam Filter
Operational
Single Sign On (SSO)
Operational
Text Editor
Operational
Topic Creation
Operational
Zapier Integration
Operational
Zendesk Integration
Operational
User overview
Operational
90 days ago
100.0
% uptime
Today
Embeddable Media
Operational
AI Moderation
Operational
90 days ago
100.0
% uptime
Today
Status of our US Community Infrastructure
Operational
90 days ago
99.98
% uptime
Today
Status of our US Community Infrastructure
Operational
90 days ago
99.95
% uptime
Today
API
Operational
Customise mode
Operational
Email Notifications
Operational
Embeddable Widget
Operational
Events Module
Operational
Topic Moderation
Operational
Freshdesk Integration
Operational
Gainsight Integration
Operational
Gamification
Operational
Groups Module
Operational
Ideation Module
Operational
Knowledge Base
Operational
Mega Menu
Operational
Phrases
Operational
Private Messages
Operational
Product Updates Module
Operational
Productboard Integration
Operational
Reporting & Analytics
Operational
Salesforce Integration
Operational
Community Search
Operational
Skilljar Integration
Operational
Spam Filter
Operational
Single Sign On (SSO)
Operational
Text Editor
Operational
Topic Creation
Operational
Zapier Integration
Operational
Zendesk Integration
Operational
User Overview
Operational
90 days ago
100.0
% uptime
Today
Embeddable Media
Operational
AI Moderation
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Feb 7, 04:30 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 04:00 CET
Update -
We will be undergoing scheduled maintenance during this time.
Feb 4, 10:23 CET
Scheduled -
We want to inform you about an upcoming maintenance window required to complete a critical system update. This update is necessary to upgrade two of the database servers and will be performed across both the EU and US infrastructure.
Maintenance Window Details: EU + US -> 04:00–04:30 CET on Saturday, FEB 7th Expected Downtime: 10 minutes
We understand that even brief interruptions can be disruptive and appreciate your patience as we carry out this essential maintenance. If you have any questions or concerns, please contact our support team at ccsupport@gainsight.com.
Feb 4, 10:21 CET
Completed -
The scheduled maintenance has been completed.
Jan 25, 05:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 04:00 CET
Scheduled -
Maintenance Window Details:
US Communities: Jan 25th - 4:00 AM to 5:00 AM CET and Jan 24th 22:00 - 23:00 EST Expected Downtime: 5-10 minutes
We understand that even brief interruptions can be disruptive and appreciate your patience as we carry out this essential maintenance. If you have any questions or concerns, please reach out to our support team at ccsupport@gainsight.com.
Jan 22, 15:36 CET