Monitoring - Update: The PHP security fix has been deployed to production and we are continuing to monitor closely.
We have found no evidence that the vulnerability was exploited on our platform.
File uploads remain temporarily disabled out of an abundance of caution. Reading, posting and replying work as normal.
Next update by 08:00AM CEST, or sooner if anything changes.
Oct 21, 2026 - 20:53 CEST
We have found no evidence that the vulnerability was exploited on our platform.
File uploads remain temporarily disabled out of an abundance of caution. Reading, posting and replying work as normal.
Next update by 08:00AM CEST, or sooner if anything changes.
Oct 21, 2026 - 20:53 CEST
Update - Update: We are completing the testing in staging before deploying to production.
File uploads remain temporarily disabled until the fix is deployed and verified. Our monitoring continues to show no evidence that the vulnerability was exploited on our platform.
Reading, posting and replying continue to work as normal. Our next update will be by 8:30PM CEST, or sooner if anything changes.
Oct 21, 2026 - 19:00 CEST
File uploads remain temporarily disabled until the fix is deployed and verified. Our monitoring continues to show no evidence that the vulnerability was exploited on our platform.
Reading, posting and replying continue to work as normal. Our next update will be by 8:30PM CEST, or sooner if anything changes.
Oct 21, 2026 - 19:00 CEST
Update - Update: We are testing the released fix to ensure we don't introduce any regressions.
File uploads remain temporarily disabled until the fix is deployed and verified. Our monitoring continues to show no evidence that the vulnerability was exploited on our platform.
Reading, posting and replying continue to work as normal. Our next update will be by 7PM CEST, or sooner if anything changes.
Oct 21, 2026 - 18:00 CEST
File uploads remain temporarily disabled until the fix is deployed and verified. Our monitoring continues to show no evidence that the vulnerability was exploited on our platform.
Reading, posting and replying continue to work as normal. Our next update will be by 7PM CEST, or sooner if anything changes.
Oct 21, 2026 - 18:00 CEST
Update - Update: We are testing the released fix to ensure we don't introduce any regressions.
File uploads remain temporarily disabled until the fix is deployed and verified. Our monitoring continues to show no evidence that the vulnerability was exploited on our platform.
Reading, posting and replying continue to work as normal. Our next update will be by 6PM CEST, or sooner if anything changes.
Oct 21, 2026 - 17:30 CEST
File uploads remain temporarily disabled until the fix is deployed and verified. Our monitoring continues to show no evidence that the vulnerability was exploited on our platform.
Reading, posting and replying continue to work as normal. Our next update will be by 6PM CEST, or sooner if anything changes.
Oct 21, 2026 - 17:30 CEST
Update - Update: The PHP security team has released the fix. We are now validating it and testing it against our platform. We will deploy it across our EMEA and US infrastructure once testing is complete.
File uploads remain temporarily disabled until the fix is deployed and verified. Our monitoring continues to show no evidence that the vulnerability was exploited on our platform.
Reading, posting and replying continue to work as normal. Our next update will be by 5PM CEST, or sooner if anything changes.
Oct 21, 2026 - 16:08 CEST
File uploads remain temporarily disabled until the fix is deployed and verified. Our monitoring continues to show no evidence that the vulnerability was exploited on our platform.
Reading, posting and replying continue to work as normal. Our next update will be by 5PM CEST, or sooner if anything changes.
Oct 21, 2026 - 16:08 CEST
Update - We are continuing to work on a fix for this issue.
Oct 21, 2026 - 16:07 CEST
Oct 21, 2026 - 16:07 CEST
Update - PHP vulnerability (PHP2Shell): uploads temporarily disabled
Gainsight Customer Communities uses PHP. On October 20, two critical vulnerabilities in PHP itself (CVE-2026-109618 and CVE-2026-109619, known as PHP2Shell) were disclosed ahead of the official fix. The PHP security team is releasing the fix today, October 21, at 16:00 CEST (14:00 UTC).
What we’ve done:
Disabled all file uploads across all communities, including inline images, profile avatars and post attachments.
Put additional firewall protections in place against the type of request used in these attacks.
Reviewed our logs for signs of exploitation. So far, we’ve found no evidence the vulnerability was exploited on our platform.
What happens next:
We’ll apply the PHP security update across our EMEA and US infrastructure as soon as it’s released.
After patching, we’ll run a full compromise review and share the outcome here.
We’ll restore uploads once the patch is applied and verified.
Reading, posting and replying work as normal. Our next update will be by 17:00 CEST, or sooner if anything changes.
Oct 21, 2026 - 15:00 CEST
Gainsight Customer Communities uses PHP. On October 20, two critical vulnerabilities in PHP itself (CVE-2026-109618 and CVE-2026-109619, known as PHP2Shell) were disclosed ahead of the official fix. The PHP security team is releasing the fix today, October 21, at 16:00 CEST (14:00 UTC).
What we’ve done:
Disabled all file uploads across all communities, including inline images, profile avatars and post attachments.
Put additional firewall protections in place against the type of request used in these attacks.
Reviewed our logs for signs of exploitation. So far, we’ve found no evidence the vulnerability was exploited on our platform.
What happens next:
We’ll apply the PHP security update across our EMEA and US infrastructure as soon as it’s released.
After patching, we’ll run a full compromise review and share the outcome here.
We’ll restore uploads once the patch is applied and verified.
Reading, posting and replying work as normal. Our next update will be by 17:00 CEST, or sooner if anything changes.
Oct 21, 2026 - 15:00 CEST
Update - We are continuing to work on a fix for this issue.
Oct 21, 2026 - 14:59 CEST
Oct 21, 2026 - 14:59 CEST
Update - We are continuing to monitor the platform closely. Our investigation has found no evidence that the security issue we are addressing was exploited. File uploads remain temporarily disabled as a precaution, and we are working to restore them as soon as possible.
We will keep this page updated as the situation evolves.
Oct 21, 2026 - 14:40 CEST
We will keep this page updated as the situation evolves.
Oct 21, 2026 - 14:40 CEST
Update - We are continuing to work on a fix for this issue.
Oct 21, 2026 - 14:34 CEST
Oct 21, 2026 - 14:34 CEST
Identified - As a precaution, we have temporarily disabled upload functionality on the community. During this time, members will not be able to upload files, including inline images, profile avatars, and post attachments. All other community functionality, including reading, posting, and replying, is unaffected.
We have not seen any impact to customer data or community availability. We expect to restore uploads once our work is complete and will update this page as soon as we have more information.
Oct 21, 2026 - 13:53 CEST
We have not seen any impact to customer data or community availability. We expect to restore uploads once our work is complete and will update this page as soon as we have more information.
Oct 21, 2026 - 13:53 CEST
About This Site
This is the CC status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
As always, if you are experiencing any issues with CC, don't hesitate to get in touch with us at support.gainsight.com and we'll get back to you as soon as we can.
Please refer to Product Updates for more information about release features.
Status of our EMEA Community Infrastructure
Operational
Status of our EMEA Community Infrastructure
Operational
API
Operational
Customise mode
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Email notifications
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Embeddable Widget
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Events Module
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Topic Moderation
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Freshdesk Integration
Operational
Gainsight Integration
Operational
Gamification
Operational
Groups Module
Operational
Ideation Module
Operational
Knowledge Base
Operational
Mega Menu
Operational
Phrases
Operational
Private Messages
Operational
Product Updates Module
Operational
Productboard Integration
Operational
Reporting & Analytics
Operational
Salesforce Integration
Operational
Search Functionality
Operational
Skilljar Integration
Operational
Spam Filter
Operational
Single Sign On (SSO)
Operational
Text Editor
Operational
Topic Creation
Operational
Zapier Integration
Operational
Zendesk Integration
Operational
User overview
Operational
Embeddable Media
Operational
AI Moderation
Operational
Status of our US Community Infrastructure
Operational
Status of our US Community Infrastructure
Operational
API
Operational
Customise mode
Operational
Email Notifications
Operational
Embeddable Widget
Operational
Events Module
Operational
Topic Moderation
Operational
Freshdesk Integration
Operational
Gainsight Integration
Operational
Gamification
Operational
Groups Module
Operational
Ideation Module
Operational
Knowledge Base
Operational
Mega Menu
Operational
Phrases
Operational
Private Messages
Operational
Product Updates Module
Operational
Productboard Integration
Operational
Reporting & Analytics
Operational
Salesforce Integration
Operational
Community Search
Operational
Skilljar Integration
Operational
Spam Filter
Operational
Single Sign On (SSO)
Operational
Text Editor
Operational
Topic Creation
Operational
Zapier Integration
Operational
Zendesk Integration
Operational
User Overview
Operational
Embeddable Media
Operational
AI Moderation
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.