This is the inSided status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
As always, if you are experiencing any issues with inSided, don't hesitate to get in touch with us at support@insided.com and we'll get back to you as soon as we can.
Status of our EMEA Community Infrastructure
Operational
90 days ago
99.96
% uptime
Today
Status of our EMEA Community Infrastructure
?
Operational
90 days ago
99.96
% uptime
Today
API
?
Operational
Customise mode
?
Operational
Email notifications
Operational
Embeddable Widget
Operational
Events Module
Operational
Topic Moderation
Operational
Freshdesk Integration
Operational
Gainsight Integration
Operational
Gamification
Operational
Groups Module
Operational
Ideation Module
Operational
Knowledge Base
Operational
Mega Menu
Operational
Phrases
Operational
Private Messages
Operational
Product Updates Module
Operational
Productboard Integration
Operational
Reporting & Analytics
Operational
Salesforce Integration
Operational
Search Functionality
Operational
Skilljar Integration
Operational
Spam Filter
Operational
Single Sign On (SSO)
Operational
Text Editor
Operational
Topic Creation
Operational
Zapier Integration
Operational
Zendesk Integration
Operational
Status of our US Community Infrastructure
Operational
90 days ago
99.97
% uptime
Today
Status of our US Community Infrastructure
?
Operational
90 days ago
99.97
% uptime
Today
API
?
Operational
Customise mode
?
Operational
Email Notifications
Operational
Embeddable Widget
Operational
Events Module
Operational
Topic Moderation
Operational
Freshdesk Integration
Operational
Gainsight Integration
Operational
Gamification
Operational
Groups Module
Operational
Ideation Module
Operational
Knowledge Base
Operational
Mega Menu
Operational
Phrases
Operational
Private Messages
Operational
Product Updates Module
Operational
Productboard Integration
Operational
Reporting & Analytics
Operational
Salesforce Integration
Operational
Community Search
Operational
Skilljar Integration
Operational
Spam Filter
Operational
Single Sign On (SSO)
Operational
Text Editor
Operational
Topic Creation
Operational
Zapier Integration
Operational
Zendesk Integration
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
EU communities are stabilised and behaviour has returned to normal.
May 18, 17:57 CEST
Monitoring -
We have identified the issue as a large distributed denial-of-service (DDoS) attack on one of our instances that used up all the connections to our EU database which in turn brought all other EU instances offline. Our firewall has now prevented these attacks but please let us know if you are experiencing any more issues by raising a ticket with support@insided.com
We apologise for the inconvenience and will be taking appropriate action to mitigate this in future.
May 18, 17:30 CEST
Update -
We are continuing to investigate this issue and will update you once we have diagnosed and communities are back online
May 18, 17:22 CEST
Investigating -
We are currently investigating an issue that looks to have affected all EU based communities and taken them offline.
May 18, 17:21 CEST