System Status
Investigating - When accessing user overview, it gives an error "Something went wrong, please try again". It however loads the overview occasionally. We are currently investigating the issue.
Sep 28, 2022 - 19:12 CEST

About This Site

This is the inSided status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with inSided, don't hesitate to get in touch with us at support@insided.com and we'll get back to you as soon as we can.

Status of our EMEA Community Infrastructure Operational
90 days ago
99.97 % uptime
Today
Status of our EMEA Community Infrastructure ? Operational
90 days ago
99.97 % uptime
Today
API ? Operational
Customise mode ? Operational
Email notifications Operational
Embeddable Widget Operational
Events Module Operational
Topic Moderation Operational
Freshdesk Integration Operational
Gainsight Integration Operational
Gamification Operational
Groups Module Operational
Ideation Module Operational
Knowledge Base Operational
Mega Menu Operational
Phrases Operational
Private Messages Operational
Product Updates Module Operational
Productboard Integration Operational
Reporting & Analytics Operational
Salesforce Integration Operational
Search Functionality Operational
Skilljar Integration Operational
Spam Filter Operational
Single Sign On (SSO) Operational
Text Editor Operational
Topic Creation Operational
Zapier Integration Operational
Zendesk Integration Operational
Status of our US Community Infrastructure Operational
90 days ago
99.96 % uptime
Today
Status of our US Community Infrastructure ? Operational
90 days ago
99.96 % uptime
Today
API ? Operational
Customise mode ? Operational
Email Notifications Operational
Embeddable Widget Operational
Events Module Operational
Topic Moderation Operational
Freshdesk Integration Operational
Gainsight Integration Operational
Gamification Operational
Groups Module Operational
Ideation Module Operational
Knowledge Base Operational
Mega Menu Operational
Phrases Operational
Private Messages Operational
Product Updates Module Operational
Productboard Integration Operational
Reporting & Analytics Operational
Salesforce Integration Operational
Community Search Operational
Skilljar Integration Operational
Spam Filter Operational
Single Sign On (SSO) Operational
Text Editor Operational
Topic Creation Operational
Zapier Integration Operational
Zendesk Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 29, 2022

No incidents reported today.

Sep 28, 2022

Unresolved incident: [US Communities] User overview does not properly load.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Resolved - This incident has been resolved; For about one hour in total yesterday (September 15th) our internal community-api service was unable to dispatch events to our message bus.

What that means is, content manipulation was affected as a whole.

While it’s possible some basic operations were still achieved, the lack of business events being published prevented any follow-up action to take place which then resulted in content not able to be updated or posted.

We will conduct a post mortem and attach the relevant document to this incident when completed, apologies for the disruption caused by this.

Sep 16, 08:48 CEST
Monitoring - A fix has been implemented and we are monitoring the results - we can confirm that the platform functionality was restored to normal at: 15:56
Sep 15, 16:10 CEST
Identified - We have identified an issue with a faulty deployment which is causing issues when new posts are created - we are currently reverting the deployment now and will be back to normal service very shortly, apologies for this.
Sep 15, 15:49 CEST
Sep 15, 2022