Investigating - When accessing user overview, it gives an error "Something went wrong, please try again". It however loads the overview occasionally. We are currently investigating the issue.
Sep 28, 2022 - 19:12 CEST
This is the inSided status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
As always, if you are experiencing any issues with inSided, don't hesitate to get in touch with us at support@insided.com and we'll get back to you as soon as we can.
Status of our EMEA Community Infrastructure
Operational
90 days ago
99.97
% uptime
Today
Status of our EMEA Community Infrastructure
?
Operational
90 days ago
99.97
% uptime
Today
API
?
Operational
Customise mode
?
Operational
Email notifications
Operational
Embeddable Widget
Operational
Events Module
Operational
Topic Moderation
Operational
Freshdesk Integration
Operational
Gainsight Integration
Operational
Gamification
Operational
Groups Module
Operational
Ideation Module
Operational
Knowledge Base
Operational
Mega Menu
Operational
Phrases
Operational
Private Messages
Operational
Product Updates Module
Operational
Productboard Integration
Operational
Reporting & Analytics
Operational
Salesforce Integration
Operational
Search Functionality
Operational
Skilljar Integration
Operational
Spam Filter
Operational
Single Sign On (SSO)
Operational
Text Editor
Operational
Topic Creation
Operational
Zapier Integration
Operational
Zendesk Integration
Operational
Status of our US Community Infrastructure
Operational
90 days ago
99.96
% uptime
Today
Status of our US Community Infrastructure
?
Operational
90 days ago
99.96
% uptime
Today
API
?
Operational
Customise mode
?
Operational
Email Notifications
Operational
Embeddable Widget
Operational
Events Module
Operational
Topic Moderation
Operational
Freshdesk Integration
Operational
Gainsight Integration
Operational
Gamification
Operational
Groups Module
Operational
Ideation Module
Operational
Knowledge Base
Operational
Mega Menu
Operational
Phrases
Operational
Private Messages
Operational
Product Updates Module
Operational
Productboard Integration
Operational
Reporting & Analytics
Operational
Salesforce Integration
Operational
Community Search
Operational
Skilljar Integration
Operational
Spam Filter
Operational
Single Sign On (SSO)
Operational
Text Editor
Operational
Topic Creation
Operational
Zapier Integration
Operational
Zendesk Integration
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved; For about one hour in total yesterday (September 15th) our internal community-api service was unable to dispatch events to our message bus.
What that means is, content manipulation was affected as a whole.
While it’s possible some basic operations were still achieved, the lack of business events being published prevented any follow-up action to take place which then resulted in content not able to be updated or posted.
We will conduct a post mortem and attach the relevant document to this incident when completed, apologies for the disruption caused by this.
Sep 16, 08:48 CEST
Monitoring -
A fix has been implemented and we are monitoring the results - we can confirm that the platform functionality was restored to normal at: 15:56
Sep 15, 16:10 CEST
Identified -
We have identified an issue with a faulty deployment which is causing issues when new posts are created - we are currently reverting the deployment now and will be back to normal service very shortly, apologies for this.
Sep 15, 15:49 CEST