System Status
All Systems Operational

About This Site

This is the CC status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with CC, don't hesitate to get in touch with us at support.gainsight.com and we'll get back to you as soon as we can.

Status of our EMEA Community Infrastructure Operational
90 days ago
99.99 % uptime
Today
Status of our EMEA Community Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
Customise mode ? Operational
Email notifications Operational
Embeddable Widget Operational
Events Module Operational
Topic Moderation Operational
Freshdesk Integration Operational
Gainsight Integration Operational
Gamification Operational
Groups Module Operational
Ideation Module Operational
Knowledge Base Operational
Mega Menu Operational
Phrases Operational
Private Messages Operational
Product Updates Module Operational
Productboard Integration Operational
Reporting & Analytics Operational
Salesforce Integration Operational
Search Functionality Operational
Skilljar Integration Operational
Spam Filter Operational
Single Sign On (SSO) Operational
Text Editor Operational
Topic Creation Operational
Zapier Integration Operational
Zendesk Integration Operational
User overview ? Operational
90 days ago
99.98 % uptime
Today
Status of our US Community Infrastructure Operational
90 days ago
99.98 % uptime
Today
Status of our US Community Infrastructure ? Operational
90 days ago
99.98 % uptime
Today
API ? Operational
Customise mode ? Operational
Email Notifications Operational
Embeddable Widget Operational
Events Module Operational
Topic Moderation Operational
Freshdesk Integration Operational
Gainsight Integration Operational
Gamification Operational
Groups Module Operational
Ideation Module Operational
Knowledge Base Operational
Mega Menu Operational
Phrases Operational
Private Messages Operational
Product Updates Module Operational
Productboard Integration Operational
Reporting & Analytics Operational
Salesforce Integration Operational
Community Search Operational
Skilljar Integration Operational
Spam Filter Operational
Single Sign On (SSO) Operational
Text Editor Operational
Topic Creation Operational
Zapier Integration Operational
Zendesk Integration Operational
User Overview ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024
Resolved - A fix has been deployed and the functionality of all the Control pages has been restored.

If you still have issues loading pages in Control don't hesitate to reach out to CCsupport@gainsight.com

May 15, 12:44 CEST
Identified - The issue has been identified and a fix is being implemented asap.
May 15, 11:39 CEST
Investigating - We are currently investigating an issue with a number of control pages failing to render on both EU + US communities. This includes:

user overview
content overview
email campaigns
contact overview
phrases overview

May 15, 11:28 CEST
May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.