Important Notice: Database Scheduled Maintenance - Saturday 23rd November (US 22nd November)
We want to inform you about an upcoming maintenance window required to complete a critical system migration. This update is necessary to align with AWS’s latest infrastructure standards, ensuring the continued stability and security of our platform.
Maintenance Window Details: EU Communities: 3 AM to 8 AM CET US Communities: 3 AM to 8 AM CET / 9 PM (previous day) - 2 AM ET Expected Downtime: 60 to 90 Minutes
While the actual downtime should be minimal (hopefully a few minutes), we’ve scheduled a wider maintenance window to have senior developers on hand to address any unexpected issues. This migration follows months of work by our team to prepare for this change and ensure a smooth process.
We understand that even brief interruptions can be disruptive and appreciate your patience as we carry out this essential maintenance. If you have any questions or concerns, please reach out to our support team at ccsupport@gainsight.com.
Posted Nov 19, 2024 - 09:51 CET
This scheduled maintenance affects: Status of our EMEA Community Infrastructure (Status of our EMEA Community Infrastructure) and Status of our US Community Infrastructure (Status of our US Community Infrastructure).