Increased platform email notifications

Incident Report for CC Status Page

Resolved

Email volumes should be back to normal now - any more follow up issues then please email ccsupport@gainsight.com.

Posted Oct 04, 2024 - 15:48 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 04, 2024 - 15:17 CEST

Identified

We have identified an issue causing users to receive email notifications for every reply in a subscribed topic, rather than the expected behavior of only receiving a single notification for the first new reply since the user's last visit. Our team is actively investigating the cause and working to restore the default notification behaviour with high priority.

Posted Oct 04, 2024 - 14:25 CEST

This incident affected: Status of our EMEA Community Infrastructure (Email notifications) and Status of our US Community Infrastructure (Email Notifications).