Analytics Export functionality not working

Incident Report for CC Status Page

Resolved

A fix has been deployed for this issue and the analytics export functionality is back up and running. If you still have any issues using the exports please reach out to us at ccsupport@gainsight.com.

Posted Mar 19, 2024 - 22:14 CET

Update

We are continuing to work on a fix for this issue.

Posted Mar 19, 2024 - 22:13 CET

Identified

We have identified the root cause of the issue. A fix is being prepared for this.

Posted Mar 19, 2024 - 15:45 CET

Investigating

We are currently investigating an ongoing issue that is preventing the Analytics > Export functionality from working.

Posted Mar 19, 2024 - 10:43 CET

This incident affected: Status of our EMEA Community Infrastructure (Reporting & Analytics) and Status of our US Community Infrastructure (Reporting & Analytics).