The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible. In the meantime, we are preparing a workaround and steps to re-enable services.
We are continuing to work on a fix for this issue.
Posted Nov 22, 2025 - 20:48 CET
Update
The Salesforce and Gainsight incident remains ongoing. Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf
Posted Nov 22, 2025 - 20:36 CET
Update
Work is ongoing to get Salesforce authentication reinstated. No community data should be lost and events can be replayed again on our side to fill in the gaps once the authentication credentials have been reinstated.
Posted Nov 22, 2025 - 03:57 CET
Identified
This issue has been tied to the temporary revocation of Salesforce authentication credentials by Salesforce - we are working on getting these reinstated asap, no community data should be lost and events can be replayed again on our side to fill in the gaps once the authentication credentials have been reinstated.
Posted Nov 21, 2025 - 15:01 CET
Investigating
We are investigating reports of Salesforce Connection failures and we will update here as soon as we have more details.
Posted Nov 21, 2025 - 13:47 CET
This incident affects: Status of our EMEA Community Infrastructure (Salesforce Integration) and Status of our US Community Infrastructure (Salesforce Integration).